Please use this service to assist with your Password and MFA.

Please note, changing your password will mean that it should be updated on all devices and Napier services. For example, if you use Eduroam Wi-Fi, or an email application on any of your devices.

Furthermore, it is recommended you have more than one method of MFA set up in the event of any issues.


If you know your password but want to change it, please use the button below to be directed to the appropriate page to do so:

Change Password

If you have forgotten your password and are having difficulty accessing your account, please refer to the below section 'Forgotten Password Reset'


If you have forgotten your password, or it is no longer working, please use the below button to be directed the password reset page.
Please note, you will need a valid form of authentication to proceed:

Reset Password

If your current form of MFA is not working and you cannot access the password reset service, please use the form below to submit a request to the IS Service Desk.

If believe your account has been compromised, or you have concerns about your account security, please contact the IS Service Desk at your earliest convenience.


If you need to set up a new – or additional – form of MFA, please use the below button to be directed to the MFA Setup page, and follow the instructions on-screen to proceed.

MFA Setup

Please note that if you are adding an additional form of MFA, you will be taken to the Microsoft Security Info page, where you will need to authenticate using your existing method.

Once authenticated, you will need to click “Add sign-in method” to proceed.

If your current authentication method is not working and you cannot access your account, please click the below button to email the IS Service Desk:


If you would like further information on what makes a good password or how to set up your MFA, please refer to the guidance pages below:

Password Guidance

MFA Guidance

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If you have any issues, please contact the IS Service Desk using the below options:

UniDesk Self-Service

Email: ISServicedesk@napier.ac.uk

Telephone: +44 (0)131 455 3000